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> Use this file to discover available pages before exploring further.
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# My domain is down, what should I do?

If your domain stopped working and the browser shows the **DNS_PROBE_FINISHED_NXDOMAIN** error, it is probably suspended. Before trying to fix it, find out **who** suspended it: the path is different depending on whether it came from the registrar where you bought the domain or from the authority that runs the extension.

## Step by step

### 1. Confirm the suspension on Whois

Go to [Whois](https://whois.domaintools.com/), search for your domain and look at the status field. Two codes take a domain offline, and each one points to a different party:

| Status | Who applied it | Most common reason |
|---|---|---|
| `clientHold` | The **registrar**, where you bought the domain | Pending payment, declined card, renewal not completed or unverified contact details |
| `serverHold` | The **extension's authority** (the registry) | Suspected abuse: spam, phishing, malware, illegal content or copyright complaints |

|| If Whois shows **neither** status, your domain isn't suspended and the problem is something else: the DNS record. Skip to "Domain online but not pointed", at the end of this article.

### 2. Solve it with whoever applied the suspension

**If it's `clientHold`,** contact your registrar directly. It's usually a matter of settling a payment or completing the contact verification, and the domain comes back as soon as the registrar releases it.

**If it's `serverHold`,** the request goes to the extension's authority. On `.online`, `.site`, `.store`, `.space`, `.tech`, `.fun`, `.website` and `.pw`, that authority is **Radix**, which has a direct channel: look your domain up on [Radix Abuse Unsuspension](https://abuse.radix.website/unsuspension) to see the status and the reason.

|| Radix runs preventive analysis and suspends domains on suspicion alone, before any complaint is filed. That's why the message is usually "Suspicious Registration", and why a legitimate domain can be caught by mistake. If that happens, explain in your request what the domain is actually for.

**On extensions run by other authorities,** such as `.com` and `.net`, you can't reach the registry directly. The request has to be filed by **your registrar**, who is the one with access to deal with the registry.

### 3. Remove the content that caused the suspension

This step applies to abuse suspensions. Review your site and remove anything that could be read as abusive, misleading or infringing copyright, and confirm the domain isn't being used for spam.

||| Filing the unsuspension request without fixing the cause usually leads to another refusal. Sort out the content first.

### 4. File the unsuspension request

On [Radix Abuse Unsuspension](https://abuse.radix.website/unsuspension), or through your registrar's channel, fill in the form stating that the problem has been resolved and ask for a review of the domain.

### 5. Follow it until the status is lifted

Review times vary, but it usually takes a few days. Track it on [Whois](https://whois.domaintools.com/) and, as soon as `clientHold` or `serverHold` is removed, DNS starts propagating again within a few hours.

To watch the propagation happen, search your subdomain on [DNS Checker](https://dnschecker.org/) with record type **CNAME**. It queries servers in several countries at once, so you follow the domain coming back server by server instead of reloading the site.

## Domain online but not pointed

If Whois shows no suspension, the domain is active and the problem is the record pointing to TWR. Search your subdomain on [DNS Checker](https://dnschecker.org/), pick **CNAME** and check the result:

- **It shows `connect.domains-twr.com`:** the record is correct.
- **It shows something else, or nothing:** the CNAME record was removed, changed or hasn't propagated yet. Set it up again following the article on [how to connect your domain](https://help.thewhiterabbit.app/en/article/how-to-connect-your-domain-to-the-white-rabbit-1w0mb1i/).

||| On Cloudflare, the proxy must stay off, on **DNS only** (grey cloud). With the proxy on, the CNAME doesn't resolve to TWR and the domain stops working even though it's active.

## While the domain is down

You don't have to wait for the unsuspension to start advertising again: register a new domain in TWR and carry on with your campaigns. See [how to connect your domain](https://help.thewhiterabbit.app/en/article/how-to-connect-your-domain-to-the-white-rabbit-1w0mb1i/).