Articles on: ADVANCED TUTORIALS

My domain is down, what should I do?

If your domain has stopped working and you're seeing the DNS_PROBE_FINISHED_NXDOMAIN error, it's likely suspended. This usually happens due to issues like misuse, spam, or copyright complaints. But don't worry! Here's a step-by-step guide to resolve the issue.


Step 1: Check the Domain Status

First, it’s essential to check the status of your domain to understand the reason behind the suspension.


  1. Go to Whois.
  2. Enter your domain name in the search bar.
  3. Check if the status shows serverHold. This status indicates that the domain has been suspended by the responsible authority and therefore isn't propagating DNS.


Step 2: Verify if the Domain Was Banned by Radix

For domains with extensions like .online, .site, .store, .space, .tech, Radix is the responsible authority. The suspension might have been applied directly by Radix.


  1. Visit the Radix Abuse Unsuspension page.
  2. Enter your domain name to confirm the status and reason for suspension. Typically, you’ll see a "Suspicious Registration" message if it was suspended.


Step 3: Remove Abusive Content

If the suspension occurred due to abusive content, it’s important to review and correct any material that could have triggered the issue:


  1. Review your site’s content and remove any items that might be interpreted as abusive, misleading, or infringing on copyrights.
  2. Ensure your site isn’t being used for spam or other abusive practices.


Step 4: Fill Out the Contact Form

Now, you’ll need to submit a request to have the domain removed from suspension:


  1. On the Radix Abuse Unsuspension page, fill out the contact form with the required information.
  2. Confirm that the issue has been resolved and request them to review your domain.


Step 5: Monitor the Process

After submitting the form, wait for the review. The review time may vary, but the issue is typically resolved within a few days.


  1. Continue monitoring your domain’s status through Whois to see if the serverHold status is removed.
  2. Once the status changes, your domain's DNS will propagate within a few hours, bringing your site back online!


Note: Adding a new domain in The White Rabbit can help speed up the return of your campaigns to live status.

Updated on: 29/10/2024

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